SAFE Security
Home Security Systems Plan Details and Reviews for SAFE Security
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Installation fee:
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Coverage Area: USA - All States
I called Safe Security a week before my service contract was to end and stated they needed a letter. I faxed the cancellation letter over to them but never heard anything back. When I called, I spoke with Josh and Jessica stating that since it was not 30 days, they would automatically renew my contract for a year. I did not receive anything stated that they would automatically renew my contract for an entire year. This is unacceptable behavior and these types of business practices are criminal.
Contract cancellation date: July 25, 2011
Contract term end date: February 4, 2012
The company automatically renews contracts annually without notification and does not even provide a termination clause. I understand the first year or two being locked in but how they have gotten away with automatic renewal is baffling. The only time that people find out their shifty practice is when it is too late and we are already stuck with a contract that the company is only benefiting from. These alarm company employees’ attitudes towards customers are condescending because they are protected by an unethical profession.When I tried cancelling, the guy named Josh, who is in charge of cancelling, took his time calling me back and then never called back to let me know what the status of my cancellation was. When I called Josh again because I got a bill, of course, he never returned my call. I had to call the general line and the representative on the phone said that it is standard practices to run the contract out to end date.
When I told her that every other company has a termination contract (even DirecTV!), she said that the two-month notification to cancel before the contract end date is the termination clause. I asked her if it was ethical for them to accept payments for a service that they are not providing. She replied that it was my choice to turn on or off the alarm and they are always “monitoring” even though I have told them that I am am no longer in the house. I don’t know if this girl was really this ignorant or was thoroughly trained to give sarcastic and irrational responses.
Especially in these hard economic times, it’s incomprehensible that their expectation is for people to know exactly how long they are going to be at a residence, and upon moving, their contracts will be transferable to another residence. All other industries have reasonable termination contracts with services that are more flexible and transferable than a physical residence. My contract was sold to them from the alarm company that I was initially signed up with. I paid my bills timely since the beginning of service and for them to treat a customer this way and taking payment for doing nothing is really despicable.