Protection One
Home Security Systems Plan Details and Reviews for Protection One
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Installation fee:
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Coverage Area: USA - All States
Thieves cannibalized one of our 4 brand new A/C units. Police said the thieves would come back so we called Protection 1 to see what they proposed. They recommended interrupt relay transfers. We signed a contract for the installation of these relays. Problems started as soon as the tech came out. He brought the wrong relays. Right relays had to be ordered. Then he tried to get the HVAC contractor to wire the relays in the electrical box for him. When the HVAC contractor said no because his company would not be responsible for anything getting fried, he turned to the church. We told him no. Next day Protection 1 called to ream the pastor’s wife out for denying his tech access to the boxes above the units on the exterior wall. Then the sales rep tried to talk the pastor’s wife into agreeing to pay for the electrician. The contract explicitly states Protection 1 was responsible for installation. Over the next 2 weeks the pastor’s wife told Protection 1 the church would not pay for the electrician about 6 times. When Protection 1 persisted in trying to force this upon her, she turned the matter over to the pastor. They talked the pastor into paying for the electrician (nearly $400) in exchange for a credit to the church account.
Thieves cannibalized one of our 4 brand new A/C units. Police said the thieves would come back so we called Protection 1 to see what they proposed. They recommended interrupt relay transfers. We signed a contract for the installation of these relays. Problems started as soon as the tech came out. He brought the wrong relays. Right relays had to be ordered. Then he tried to get the HVAC contractor to wire the relays in the electrical box for him. When the HVAC contractor said no because his company would not be responsible for anything getting fried, he turned to the church. We told him no. Next day Protection 1 called to ream the pastor’s wife out for denying his tech access to the boxes above the units on the exterior wall. Then the sales rep tried to talk the pastor’s wife into agreeing to pay for the electrician. The contract explicitly states Protection 1 was responsible for installation. Over the next 2 weeks the pastor’s wife told Protection 1 the church would not pay for the electrician about 6 times. When Protection 1 persisted in trying to force this upon her, she turned the matter over to the pastor. They talked the pastor into paying for the electrician (nearly $400) in exchange for a credit to the church account. The pastor created a written agreement disclaiming any liability on the church, which was signed by them. The licensed electrician followed the wiring diagram provided by Protection 1 but the relays were fried. Several emails and text messages promised to issue the credit. This was in August 2011. We are now in January 2012 and no credit has been issued. When the church failed to pay for the next quarter’s monitoring services because it had written agreement and supporting emails and texts, Protection 1 began its harassment of the pastor and his family.