APX Alarm (Vivint)
Installation fee:
Reseller:
Resold Product:
Web: vivint.com
Contract Terms:
Coverage Area: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Dist of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Type of Insurance Company: Stock
Name of Parent Company:
Ameriprise Group
Insurance subsidiaries:
RiverSource Insurance
Company Overview:
Company History: Parent founded in 1894 as Investors Syndicate. Once part of American Express, now an independent company that is approximately 300th in the Fortune 500.
Principal Methods: Career agents nationwide.
Life Annuity Business: Ameriprise sells a variety of Life and Annuity products.
Auto Business: Ameriprise sells a variety of Auto insurance products.
Homeowners Business: Ameriprise sells a variety of Homeowners and dwelling protection policies.
Health Business: Ameriprise sells Disability and Long Term Care products.
I didn’t really realize that it was a 24-month contract when the young man had us sign up. Now, the 24 months are nearly up and the company says I have a 48-month contract. I’ve them to send me a copy of the original contract, but nothing from them yet! I’m still waiting for a response from them!
We signed an agreement with APX Alarm System on 11/8/88. It was our understanding that our agreement would end within 3 years. It was never explained to us that we would have to submit in writing 30 days prior to our contract ending that we would automatically be locked into another contract. Here is my story: First, I have argued with Vivent on numerous occasions that even though it is in their contract, why it was never explained to their customers. I believe that this is extremely deceptive and should not be tolerated. They are taking advantage of people everyday and that tells me that this is a company that needs to be put out of business.Actually, when Chris ** signed our agreement, he was not even a supervisor, he wasn’t even from this area. Mr. ** explained to us that they were so busy that he was called from a totally different area to help install APX systems. Another argument is that, had I known then what I know now, I would have never signed up with them. We have completed our obligation to them for the 3-year period of time, why didn’t the company send a complimentary letter explaining that our time period was about up and give us an option to re-sign? The huge problem – We have just sold our home, I had no idea about this whole mess until I called to cancel our agreement.Each time I call, I get nowhere when I ask to speak to someone higher than a supervisor. I even asked to speak with the CEO of the company and I was told, “You will never talk to him.” Oh, really!? Wrong answer! They have just opened a new reason for me to do more extensive research on this company. We have no need for an alarm system due to the fact that we are having our dream home built. I even went as far to tell them that if they let us out of our contract, we would be willing to consider using them for our new home. Not now! Not ever!I am curious about why the contract is still binding when they were bought out. Isn’t there supposed to be a letter sent to existing customers informing us about the change and give us the opportunity to accept the new contract? Is it legal for them to transfer contracts without giving the customer the opportunity to sign a new contract? I am looking forward to hearing from someone very soon.